Last Updated: 24-8-2026
1. Introduction
Welcome to TenaVoyage (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our services, or communicate with us.
By accessing or using our website, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information
This includes:
- Full name
- Email address
- Phone number
- Country of residence
- Passport information (where required for travel bookings)
- Date of birth
- Emergency contact information
- Billing information
- Payment details (processed securely through third-party payment providers)
Booking Information
When you make a booking, we may collect:
- Flight preferences
- Hotel preferences
- Tour selections
- Visa information
- Travel dates
- Travel companions
- Special requests
- Dietary or accessibility requirements (where voluntarily provided)
Technical Information
We automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referring website
- Cookies and similar technologies
3. How We Collect Information
Information may be collected when you:
- Register on our website
- Submit an inquiry
- Make a booking
- Subscribe to our newsletter
- Contact customer support
- Complete surveys
- Participate in promotions
- Browse our website
4. How We Use Your Information
We use your information to:
- Process travel bookings
- Confirm reservations
- Arrange flights, hotels, tours, and transportation
- Respond to inquiries
- Provide customer support
- Process payments
- Prevent fraud
- Improve our website
- Personalize your experience
- Send booking confirmations
- Send travel updates
- Send promotional emails (only where permitted)
- Comply with legal obligations
5. Legal Basis for Processing
Where applicable, we process your information because:
- You have given consent
- It is necessary to fulfill a contract
- It is required by law
- It is in our legitimate business interests
- It is necessary to protect your vital interests
6. Sharing Your Information
We may share your information with:
- Airlines
- Hotels
- Tour operators
- Transportation providers
- Insurance providers
- Visa processing partners
- Payment processors
- IT service providers
- Marketing service providers
- Government agencies where legally required
We do not sell your personal information.
7. International Data Transfers
Because travel services often involve international suppliers, your information may be transferred to countries outside your own. We take reasonable steps to ensure appropriate safeguards are in place where required.
8. Cookies
We use cookies to:
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Measure marketing effectiveness
- Enhance user experience
You can disable cookies in your browser, although some features of the website may not function properly.
9. Data Security
We implement appropriate technical and organizational measures to protect your information against:
- Unauthorized access
- Alteration
- Disclosure
- Loss
- Misuse
However, no internet transmission or electronic storage method is completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Complete bookings
- Meet legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
11. Your Rights
Depending on applicable law, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a relevant authority
12. Marketing Communications
You may opt out of promotional emails at any time using the unsubscribe link or by contacting us directly.
Transactional emails related to bookings may still be sent.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
14. Children’s Privacy
Our services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.
15. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Changes become effective upon posting on this page.
16. Contact Us
If you have questions regarding this Privacy Policy, please contact us using the contact information provided on our website.