Last Updated: 24-8-2026
1. Acceptance of Terms
By using the TenaVoyage website or booking any services through us, you agree to these Terms and Conditions.
2. Our Services
TenaVoyage provides travel-related services including but not limited to:
- Flight bookings
- Hotel reservations
- Holiday packages
- Tour bookings
- Visa assistance
- Airport transfers
- Travel consultation
- Travel insurance referrals (where available)
Availability of services may vary by destination.
3. Eligibility
You must be legally capable of entering into binding contracts to use our services.
4. Booking Process
A booking is confirmed only after:
- Required information has been provided.
- Payment (or required deposit) has been received.
- Confirmation has been issued by TenaVoyage or the relevant travel supplier.
Availability is not guaranteed until confirmation.
5. Prices
Prices:
- Are subject to availability.
- May change before confirmation.
- May include taxes where specified.
- May exclude government fees, visa charges, baggage fees, or other charges unless stated.
6. Payments
Payments must be made using approved payment methods.
Failure to complete payment may result in cancellation of your booking.
7. Cancellations
Cancellation policies vary depending on:
- Airlines
- Hotels
- Tour operators
- Other travel suppliers
Cancellation fees may apply.
Some bookings may be non-refundable.
8. Refunds
Refunds are subject to the applicable supplier’s policies. Processing times vary and may take several weeks depending on the payment provider and supplier.
9. Changes to Bookings
Changes requested after confirmation may:
- Incur additional charges.
- Be subject to availability.
- Be governed by supplier policies.
10. Travel Documents
You are responsible for ensuring you have:
- Valid passport
- Required visas
- Health certificates
- Vaccination documents
- Entry permits
- Any other required travel documentation
TenaVoyage is not liable for denied boarding or entry due to missing or invalid documents.
11. Travel Insurance
We strongly recommend obtaining comprehensive travel insurance covering:
- Medical emergencies
- Trip cancellation
- Lost baggage
- Delays
- Personal liability
- Emergency evacuation
12. Customer Responsibilities
You agree to:
- Provide accurate information.
- Comply with airline and supplier policies.
- Follow immigration laws.
- Respect local laws and customs.
- Maintain valid travel documents.
13. Supplier Responsibility
Flights, accommodations, tours, and transportation are provided by independent suppliers.
TenaVoyage acts as an intermediary unless otherwise stated and is not responsible for the acts, omissions, or performance of third-party providers.
14. Limitation of Liability
To the fullest extent permitted by law, TenaVoyage shall not be liable for losses arising from:
- Airline delays or cancellations
- Weather events
- Natural disasters
- Political unrest
- Government actions
- Supplier insolvency
- Lost luggage
- Personal injury caused by third parties
- Missed connections
- Force majeure events
Our total liability shall not exceed the amount paid directly to us for the affected booking, except where prohibited by law.
15. Force Majeure
We are not liable for failure to perform obligations due to events beyond our reasonable control, including:
- Pandemics
- War
- Civil unrest
- Terrorism
- Natural disasters
- Government restrictions
- Strikes
- Transportation disruptions
16. Intellectual Property
All content on this website, including text, images, logos, graphics, videos, trademarks, and software, is owned by or licensed to TenaVoyage and may not be copied, reproduced, or distributed without prior written permission.
17. Website Use
Users must not:
- Upload malicious software.
- Attempt unauthorized access.
- Interfere with website operation.
- Use automated tools to scrape content without permission.
- Engage in fraudulent activities.
18. Privacy
Use of the website is also governed by our Privacy Policy.
19. Termination
We reserve the right to suspend or terminate access to the website where users violate these Terms or engage in unlawful or abusive conduct.
20. Governing Law
These Terms and Conditions shall be governed by the laws applicable to the jurisdiction in which TenaVoyage is established, unless otherwise required by applicable law.
21. Dispute Resolution
Before commencing legal proceedings, both parties agree to make reasonable efforts to resolve disputes through good-faith discussions or mediation where appropriate.
22. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
23. Changes to These Terms
We reserve the right to update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
24. Contact Information
For questions regarding these Terms and Conditions or our services, please contact us through the contact details provided on our website.